General Archives

Can I show banners in the Recolize carousel instead of products?

24. October 2017 Michael

Yes, this is possible as Recolize works content-independent. So basically you can recommend products, articles, banners and anything else. You can also arbitrary combine these elements.

All you have to do is provide us an item feed that contains your banners and links. So you have to generate a CSV feed on your side that matches the specification that is described in our FAQ here.

In that CSV feed you just put your URLs for the images and the URLs for the links and a title (which can also be hidden in frontend via CSS) and you’re done. Now you can enter that generated feed url into our Recolize tool.

> Read more

Images in the carousel are not displayed, what can I do?

24. October 2017 Michael

If the images in the Recolize carousels are not shown, the most likely reason is that the images are no longer available at the URLs that you have provided in the Recolize product feed. Depending on your system there are several points to check.

Magento

Possible causes in Magento are

the image cache has been manually flushed in the Magento backend
the Magento cron job is not running (any more)
the PHP memory limit for the process of the thumbnail generation has been reached

As a solution the product feed in Magento has to be regenerated and the import has been triggered in the Recolize tool. See our appropriate FAQ article.

If the Magento cron job is running correctly the Recolize Feed is generated daily and imported into Recolize, i.e. at the latest on the next day the problem is also solved automatically.

If the problem persists it has to be checked if the PHP memory limit is sufficent and increase the appropriate value accordingly (PHP setting memory_limit).

> Read more

How about performance of the recommendations?

24. October 2017 Michael

Recolize has been especially optimized for performance so that the personalized product recommendations can be delivered in under 100 ms in general.

As Recolize is being served as a Software-as-a-Service, it’s completely independant of your hosting provider and does not influence your page performance or loading time of your website or shop at all.

> Read more

Where is all the data saved?

24. October 2017 Michael

Data security has the highest priority for us. Therefore the complete data (e.g. visitor and customer tracking data) is saved in data centers in Germany.

> Read more

What is the Recolize Brain?

23. October 2017 Michael

The Recolize Brain is the standard recommendation for all of your users and is active on all pages in your shop. If you didn’t create a more specific recommendation with e.g. additional filters then the Recolize Brain generates the personalized recommendations for your users.

> Read more