By default the Recolize product feed is generated each night. Additionally you can also set another time in the configuration section of the Magento extension.
If the Recolize product feed in Magento is not up-to-date there are a couple of things to check:
Navigate in Magento Admin to
System > Configuration > Recolize Recommendation Engine > Recolize Product Feed Settings.
Here you find a feed url for every Magento store view. Please create a separate Recolize domain for every store in Magento in the Recolize tool under tool.recolize.com/domains.
If you install our Recolize Magento Extension via the Magento Marketplace downloader in the Magento backend you may experience an issue that your site shows an error message like “Service Temporarily Unavailable”.
This is not specific to our Magento extension and may occur with any extension installation. The reason is that you can opt in to set Magento into a maintenance mode during extension installation. Unfortunately there may be cases where this maintenance mode is not quit correctly after the extension installation has been completed.
To solve this issue just go to your Magento root directory and delete the file maintenance.flag. Then your shop is accessible again.
The product feed in Magento can be generated manually by executing the Dataflow profile:
If the Magento cron job is running correctly the Recolize Feed is generated daily and imported into Recolize.
If the problem persists it has to be checked if the PHP memory limit and maximum execution time is sufficent and increase the appropriate values accordingly (PHP setting memory_limit and max_execution_time).
If the images in the Recolize carousels are not shown, the most likely reason is that the images are no longer available at the URLs that you have provided in the Recolize product feed. Depending on your system there are several points to check.
Magento
Possible causes in Magento are
As a solution the product feed in Magento has to be regenerated and the import has been triggered in the Recolize tool. See our appropriate FAQ article.
If the Magento cron job is running correctly the Recolize Feed is generated daily and imported into Recolize, i.e. at the latest on the next day the problem is also solved automatically.
If the problem persists it has to be checked if the PHP memory limit is sufficent and increase the appropriate value accordingly (PHP setting memory_limit).
